Privacy Policy
Last Updated: January 16, 2025
Introduction
Tortexio operates tortexio.com and provides online educational services focused on vendor management for events. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Enroll in seminars or courses
- Subscribe to newsletters or communications
- Contact us through email or contact forms
- Participate in discussions or interactive features
This information may include:
- Full name
- Email address
- Phone number
- Billing and payment information
- Educational background and professional information
- Any other information you choose to provide
Automatically Collected Information
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie settings through your browser preferences, though disabling cookies may limit certain functionality of our services.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our educational services
- To process registrations and manage your account
- To communicate with you about courses, seminars, and updates
- To process payments and transactions
- To respond to your inquiries and provide customer support
- To send administrative information and service announcements
- To personalize your learning experience
- To analyze usage patterns and improve website functionality
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations and enforce our terms
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request deletion of your personal information, subject to certain legal exceptions
- Objection: You may object to our processing of your information in certain circumstances
- Portability: You may request a copy of your information in a structured, commonly used format
- Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time
To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
Marketing Communications
You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our ongoing business relationship.
Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tortexio
Pasichna St, 68
Lviv, Lviv Oblast
Ukraine, 79000
Email: contact@tortexio.com
Phone: +380800502500
Data Processing Activities
The following table summarizes our key data processing activities:
| Purpose | Data Categories | Legal Basis | Retention Period |
|---|---|---|---|
| Account Management | Name, email, password, profile information | Contract performance | Duration of account plus 2 years |
| Course Delivery | Enrollment data, progress, completion records | Contract performance | Duration of enrollment plus 5 years |
| Payment Processing | Billing information, transaction history | Contract performance, legal obligation | 7 years from transaction date |
| Communications | Email address, communication preferences | Consent, legitimate interest | Until consent withdrawn or account closed |
| Website Analytics | Usage data, device information, cookies | Legitimate interest | 26 months |
| Customer Support | Contact information, inquiry details | Legitimate interest | 3 years from last interaction |
Your Privacy Rights Summary
Below is a summary of your rights and how to exercise them:
| Right | Description | How to Exercise |
|---|---|---|
| Right to Access | Obtain confirmation of processing and access to your data | Submit request via email or account settings |
| Right to Rectification | Correct inaccurate or incomplete personal data | Update via account settings or contact us |
| Right to Erasure | Request deletion of your personal data | Submit deletion request via email |
| Right to Restriction | Limit how we process your data | Contact us with specific restriction request |
| Right to Portability | Receive your data in machine-readable format | Request data export via email |
| Right to Object | Object to processing based on legitimate interests | Submit objection via email |
We are committed to protecting your privacy and handling your personal information responsibly. Thank you for trusting Tortexio with your educational journey.